Orders, Processing, & Shipping:

Orders are processed and shipped during regular business hours (Monday through Friday 8:00AM - 5:00PM EST, excluding holidays). For information regarding shipments to US Territories please call 1-800-METWOOD or email us at

We cannot ship to P.O. Box addresses. Metwood reserves the right to hold any order for a security review which may delay shipping. If your order is affected, you will be notified within two business days.

All orders are shipped by UPS and shipping charges are based on UPS rates to your delivery zone.   If your order details include a UPS tracking number, you may track your details at

Or call UPS at customer service: 1-800-PICK-UPS (1-800-742-5877), or

Returns & Exchanges:

Reinforcers are not eligible for return or exchange, all sales are final.  Please review the dimensions of your project accordingly before purchase to ensure an accurate order.